Full Grievance:We fell about to my home loan XX/XX/XXXX and you may called Quality towards XX/XX/XXXX to discuss exactly what my personal options were to clean out the latest standard. For each and every XXXX ( personnel id XXXX ), I could stretch my personal forbearance or sign up for losses mitigation and you can she’d post records back at my family. Toward XX/XX/XXXX XXXX ( staff id XXXX ) reported that my personal deferment contract was due right back by the XX/XX/XXXX which have a home loan percentage owed XX/XX/XXXX. I never gotten it contract nor did We get any cellular phone calls regarding a potential deferment. Into XX/XX/XXXX, XXXX ( employee id XXXX ), reported that easily is actually unable to build a cost next I might must apply for losings minimization. We told XXXX all of our adversity would be fixed so we you will definitely restart costs XX/XX/XXXX however, XXXX asserted that wasn’t an option therefore i recorded my personal papers for the XX/XX/XXXX. Into XX/XX/XXXX a letter are mailed saying my personal request recommendations is rejected due to myself not accepting the new deferment choice. My personal mortgage lender pressed me directly into plans that we cannot adhere to, pushing us to get a choice merely to end up being declined. We have just then followed new classes out of my mortgage lender and you may often now remain abandoned.
Grievance Information:
For having the deal finished we needed seriously to During the that time we were incapable of result in the walk money.
Ever since then our situation has changed you want to take Quality up on the deal. Now that we can manage they Quality wants to create a ( DIL ). Actually all the Caliber has only been seeking undertaking a beneficial DIL for many years today. We were very shocked whenever Caliber given all of us the mortgage Amendment. Pleasantly surprised. Now that we can pay for it we think they don’t need me to Customize the financing. We think the loan amendment promote by Caliber are a phony provide they know we can maybe not pay the money at the go out so they considering they so you can you. Now that we can pay for it they will not provide it with so you can all of us. We feel Caliber is really regarding the real estate business not the mortgage team. They use the new ( DIL ) to accumulate functions following promote the newest to their sis company brand new XXXX XXXX XXXX for a cheap price then Believe resells it in the income. We believe the newest Provided tends to make entire so you’re able to Quality towards loss on the mortgage and therefore are tearing of tax Payer for the a major League level. You should look at the which.
Problem Info:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of loans Wilton home equity line of credit was less than my current mortgage loan was originated for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.