Full Issue:We fell about back at my mortgage XX/XX/XXXX and you will contacted Caliber into XX/XX/XXXX to talk about what my selection would be to clean out this new default. For each XXXX ( employee id XXXX ), I am able to expand my forbearance or make an application for losings minimization and you will she’d post documentation on my family. To the XX/XX/XXXX XXXX ( personnel id XXXX ) stated that my personal deferment arrangement is actually owed right back because of the XX/XX/XXXX with home financing percentage due XX/XX/XXXX. We never received it arrangement neither performed We receive any cellular telephone phone calls about a possible deferment. On XX/XX/XXXX, XXXX ( staff id XXXX ), reported that basically are incapable of generate a repayment next I would need to apply for losses mitigation. We informed XXXX all of our difficulty might possibly be resolved so we you are going to restart money XX/XX/XXXX however, XXXX said that was not a choice therefore i recorded my personal documentation towards the XX/XX/XXXX. Towards the XX/XX/XXXX a letter try shipped claiming my request for guidelines is refuted on account of myself not acknowledging this new deferment choice. My mortgage lender pushed me personally in to an agenda that i couldn’t conform to, forcing us to get an option simply to be refused. I’ve just followed the instruction out of my personal mortgage company and you can commonly now remain homeless.
Problem Details:
In order to have the deal complete i must From the that time we had been struggling to improve trail repayments.
Ever since then the state has evolved we need to just take Quality on the deal. Since we could afford it Quality really wants to do good ( DIL ). In fact every Quality only has been looking for undertaking a great DIL for years today. We were extremely amazed when Quality given united states the mortgage Amendment. Pleasantly surprised. Given that we are able to manage they we think they don’t really need me to Customize the loan. We think the loan modification give from the Caliber try a phony provide it understood we could maybe not afford the money on big date so they really considering it in order to all of us. Given that we can manage they they won’t give it to help you us. We think Caliber is actually about realtor industry maybe not the loan business. They normally use the ( DIL ) to amass properties then offer the fresh on their cousin organization the fresh new XXXX XXXX XXXX at a discount then the Trust resells they at money. We believe the fresh Given tends to make entire so you’re able to Caliber towards the losings with the mortgage and they are ripping of your own taxation Payer toward a major Group height. You need to look at the it.
Grievance Info:
Full Complaint:On XX/XX/XXXX, I contacted Caliber Home Loans to inquire a refinance letter received in the email. I spoke with XXXX XXXX from Caliber Home Loans who gave me more details regarding the refinance letter I had received in the mail. He reviewed my existing mortgage and recommended doing a refinance to a 10 year mortgage since the payment would only be <.00>more and we would save $ XXXX in interest compared to a 15 year mortgage. I mentioned that we had a home equity line of credit on the property as well as the mortgage from Caliber Home Loans. We discussed the amount the home equity line of credit was and the current balance of both loans. He said the home equity line of credit wouldn’t be an issue since the mortgage and balance of home equity line of credit was less than my current mortgage loan was originated https://paydayloanalabama.com/valley-head/ for. He told me that I had to pay <.00>for a credit check to move forward so I did. I submitted all required documents that day. He explained that the closing was going to take several months due to the low interest rates and all the refinances going on so don’t expect any communication for a month or two. On XX/XX/XXXX, I received a letter from Caliber Home Loans saying the loan application was ” Withdrawn by Applicant ”. I immediately reached out to XXXX XXXX trying to understand why the letter stated that I request to cancel the loan. He responded by saying ” Looking at the notes it looks like there was a second mortgage/lien found on the property. We can not subordinate it. “. I asked him for more details about the second mortgage since I am not aware of one and he stated that the HELOC is considered a second mortgage. I tried to contact Caliber Home Loans Advocacy Department however it plays a message saying to call during normal business ( which I was ) and then hung up. I called Caliber Home Loan ‘s customer service normal and was informed by a agent that that Advocacy Department phone system was down and to try later. I requested an executive path and was told that the best I could get was a call back when the system is back up or to call back after the system was back up.